Reliable Systems
Support

We want you to be happy with the products and services you get from us.  We’ve mentioned that we use only high quality materials in our systems.  Dependable parts are not worth as much, however, if the attention to customer satisfaction is second rate.
On this page is information on two kinds of support. We explain our “personal touch” items, such as what you can expect when you contact us directly for assistance, and there’s a Tips and Techniques section with answers to many of the questions you might be asking.

About Our Personal Support
  • If you have questions about a product you’ve ordered from us, or you want to get some information
         before you purchase or to arrange a service call, the fastest way to reach us and to get a quick
         response is to use our Contact Us link, shown above.  There’s a form on that page on which you can
         specify the type of question or comment that you have, and room to enter your message.  We read
         every item, and respond to you as quickly as possible.
  • E-mail support is free for the entire warranty period of your product. We don’t mind responding to
         reasonable help requests, but before sending mail to us, please be certain you’ve read and understood
         any instructions or messages from us about your product or issue. We’ll be expanding our Tips and
         Techniques area as time goes on, and the answers to your questions may be located here.
  • If the nature of your inquiry requires that you speak to us by telephone, you can call (770) 633-2145
         (toll call outside of Atlanta, Georgia area) and if we don’t answer immediately, you can leave a
         message for fast return.         

    • Tips and Techniques

    Good Sites for Windows XP Troubleshooting and Tweaking (some info on Vista, too):

    http://windowsxp.mvps.org
    http://www.kellys-korner-xp.com
    http://tweakhound.com/xp/WindowsXP.htm
    http://mywebpages.comcast.net/SupportCD/OptimizeXP.html

    Useful free software (general Web sites and specific programs):

    http://www.pricelesswarehome.org
    http://www.nonags.com
    http://www.grisoft.com (AVG AntiVirus)
    http://www.microsoft.com/downloads (Windows Defender-AntiSpyware)
    http://www.javacoolsoftware.com/spywareblaster.html (AntiSpyware)
    http://www.foxitsoftware.com/pdf/rd_intro.php (Reader for PDF Files)
    http://www.7-zip.org/ (File compression “zip” utility)
    http://audacity.sourceforge.net/ (Sound Editor)